Privacy Policy

Effective Date: July 10, 2025

1. Information We Collect

Personal Information: Name, contact details, shipping/billing addresses, DOB (optional), payment data via secure gateway.
Technical & Behavioral Data: IP address, browser/device type, OS, referring/referral URLs, pages visited—collected automatically for analytics.
Cookies & Tracking: We use cookies, web beacons, pixel tags, and tracking links to analyze site usage, personalize your experience, and measure campaign effectiveness.

2. How We Use Your Information

To process orders, refunds, and manage accounts.
To provide customer support and respond to inquiries, complaints, or product safety concerns.
To send marketing communications (emails, SMS, calls) based on your opt-in preferences, including promotions, beauty tips, and brand updates.
To enhance your website experience through personalization and performance improvements.
To prevent fraud, abuse, and enforce policies and terms.

3. Communications

With your consent:

Email: Newsletters, offers, and updates (with easy unsubscribe links).
SMS/Text: Alerts, delivery notifications, and offers (standard messaging rates may apply).
Phone Calls: Customer service, feedback, and opt-in promotional calls.

4. Sharing & Disclosure

We do not sell your personal data. We may share it:

With trusted service providers (e.g., payment gateways, logistics, email providers) who work on our behalf.
With our affiliates for operations, fraud prevention, and analytical purposes.
If legally required (e.g., government authorities or legal proceedings).
During mergers or acquisitions—where your data will be treated with equivalent privacy protections.

5. Data Retention & Transfer

We retain your data only as long as necessary for business, legal, or regulatory reasons. Some data may be stored or processed outside India, but always under strict privacy safeguards.

6. Security Measures

We implement appropriate safeguards including SSL encryption, secure hosting, and internal access controls. However, no online system is 100% secure.

7. Cookies & Tracking Controls

You may disable cookies in your browser settings. Note that certain website features may depend on cookies to function properly.

8. Your Rights

You can:

Access, correct, or delete your personal information.
Opt out of marketing communications anytime.
Request details of how your data is used.

9. Employment & Recruitment

Information submitted for job applications (e.g., CVs, contact details) is used solely for recruitment purposes and stored confidentially. If you'd like to opt out from future consideration, let us know.

10. Children

We do not knowingly collect personal data from individuals under 18 years. If we become aware of such data, it will be deleted immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via this page. Continued use of the site means you accept the revised policy.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact:

Company: Botani Bestie Support
Email: support@botanibestie.com
Phone: +91‑8604243786