Help Centre

Frequently Asked
Questions

Everything you need to know about Botani Bestie — our products, formulation philosophy, doctor consultations, and policies. Can't find your answer? We're just a message away.

28
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Free
Doctor Consultations
30-Day
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Pan India
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About the Brand

6 Questions
What is Botani Bestie's vision?
Botani Bestie envisions a world where beauty is pure, honest, and effective. We combine Ayurvedic wisdom with modern science to deliver safe, chemical-free skincare and haircare solutions that truly work — without compromising on luxury or results.
Botani Bestie products are 100% free from sulfates, silicones, parabens, alcohol, synthetic colors, and synthetic fragrances. We blend time-tested Ayurvedic herbs with clinically studied actives for multi-benefit results — without any toxins or shortcuts.
It means every product starts with authentic Ayurvedic ingredients — herbal extracts, botanical oils, and natural actives — then layers in modern dermatology and scientific research to ensure each formula is both safe and genuinely effective.
Each Botani Bestie product is multi-functional by design. For example, our Total Rebalance Shampoo addresses dandruff, hair fall, frizz, and scalp health simultaneously — so you get more from every bottle.
All Botani Bestie products are manufactured in GMP-certified facilities in India under strict quality control, hygiene standards, and ethical sourcing practices.
Never. Botani Bestie is a proudly cruelty-free brand. We will never test our products on animals, and most of our formulas are also vegan-friendly.
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Our Products

6 Questions
We currently offer four premium herbal products: (1) Total Rebalance Shampoo — sulfate-free, 13 Ayurvedic herbs + fermented rice water; (2) Total Radiance Face Wash — brightening, pH-balanced; (3) Total Revival Hair Serum — Redensyl, Procapil, Capixyl; and (4) Total Restore Hair Oil — 15 carrier oils + 12 Ayurvedic extracts.
Yes. Our Total Rebalance Shampoo, Total Restore Hair Oil, and Total Revival Hair Serum are formulated to tackle dandruff, strengthen hair roots, reduce shedding, and slow premature greying through proven Ayurvedic and science-backed ingredients.
Completely. Total Rebalance Shampoo uses five ultra-mild, sulfate-free cleansers alongside fermented rice water and Ayurvedic herbs — delivering a thorough, luxurious cleanse without any sulfates, silicones, or harsh stripping agents.
Yes. It's enriched with Aloe Vera, Green Tea, Licorice (Mulethi), Turmeric (Haldi), and Niacinamide — a combination that gently cleanses, reduces dark spots, controls breakouts, and brightens for natural radiance over time.
Absolutely. The serum combines five patented actives — Redensyl, Procapil, Capixyl, Anagain, and Baicapil — alongside Saw Palmetto (DHT blocker), Copper Peptides, and Caffeine. This is one of the most comprehensive anti-hair-fall serum formulas available in India.
Total Restore Hair Oil nourishes roots, improves scalp microcirculation, and provides deep conditioning through 15 carrier oils and 12 Ayurvedic extracts. For chronic or hormonal hair fall, pairing it with a doctor consultation gives the most complete results.
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Formulation & Safety

6 Questions
Yes. Every Botani Bestie product is 100% free from sulfates (SLS/SLES), silicones, parabens, alcohol, mineral oils, synthetic colors, and synthetic fragrances — making them safe and gentle for daily use across all skin and hair types.
Yes. Our formulations are dermatologically tested and designed for all skin and hair types — including sensitive, oily, dry, combination, and color-treated hair. For chronic conditions, our complimentary doctor consultation adds a personalized layer of care.
Yes. Our products are toxin-free, pH-balanced, and dermatologist-tested — ideal for daily use without buildup, irritation, or long-term side effects.
No. We use natural essential oil blends (lavender, rosemary, frankincense, ylang ylang, and others) for fragrance, and no artificial dyes or colors are used in any of our formulas.
Most of our products are pregnancy-safe due to their clean, herbal formulations. However, we always recommend consulting your doctor before introducing any new skincare or haircare product during pregnancy.
Our products are free from common irritants and toxins, making side effects very unlikely. If you have known allergies to specific herbs or botanicals, please review the full INCI ingredient list available on each product's ingredient page before use.
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Doctor Consultations

5 Questions
Topical care works best when internal health supports it. That's why Botani Bestie provides access to qualified homeopathic doctors who treat root causes such as hormonal imbalance, stress, nutritional deficiencies, and more — not just symptoms.
After purchasing any product, you can book an appointment through the link in your order confirmation email, through your dashboard, or by contacting our support team directly via WhatsApp or email.
For most people, Botani Bestie products alone deliver excellent results with consistent use. For chronic concerns — like severe hair fall, hormonal imbalance, persistent dandruff, or premature greying — a doctor consultation ensures faster, longer-lasting improvements.
Yes. All customers who purchase any Botani Bestie product receive access to free online consultations with our experienced empaneled homeopathic doctors.
Currently, all consultations are conducted online — so you can connect with our doctors from anywhere in India at a time that's convenient for you.
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Results & Usage

3 Questions
Results vary based on individual concerns and consistency, but most users notice visible improvements in 3–4 weeks of regular use. For deeper concerns like hair regrowth or significant pigmentation, 6–8 weeks of daily use typically shows the most meaningful change.
Yes. Our team can recommend the right product combination based on your specific concerns. And for complex cases, our doctors provide personalized care plans — including product usage guidance, dietary advice, and homeopathic treatment.
Most products have a shelf life of 24 months from the date of manufacture, when stored in a cool, dry place away from direct sunlight. Check the packaging for the specific expiry date.
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Shipping & Support

3 Questions
Yes. We ship across India, with delivery typically in 3–7 working days depending on your location. Tracking information is shared after dispatch.
We offer easy returns on unopened products as per our Return & Refund Policy. If you receive a damaged or incorrect product, we will replace it immediately at no cost to you.
We're always here to help. Reach us via:

📧 Email: support@botanibestie.com
📞 WhatsApp / Call: +91 70071 23549

We typically respond within a few hours on working days.
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